Michael presents his case to the Good Place Committee; Chidi tries to calm Eleanor down; Tahani struggles to help Jason and Janet.
Michael, Eleanor, and the others have all arrived in the mail office of the Good Place, and there's no access from there to the human-inhabited parts, but Michael is able to talk to The Committee and tell them that the Bad Place has infiltrated Accounting and tampered with the point system. The Committee is excessively agreeable and pleasant and supportive, and plans to create an investigation team, which will take 400 years to select the members and 1000 years to validate the members' qualifications, and they'll get right on it. Michael is not pleased.
While this is happening, Chidi and Eleanor are enjoying their relationship, only a few steps from the Good Place. Tahani repeatedly attempts to do something to make things better between Jason and Janet, but everything she tries works out wrong.
Tahani complains to Michael that she tries to do good for Jason and Janet, but each attempt fails due to "unintended consequences to well-intentioned actions." A light goes off for Michael: "Unintended consequences" is what's going on with the points and Accounting. He looks in the Book of Dougs, for a Doug several centuries ago who gave his grandmother roses for her birthday, and got good points for it. Then he looks at a more recent Doug who gave his grandmother roses for her birthday, got good points for it, and had them more than all counterbalanced by the bad points from dozens of unintended negative consequences (the cellphone he used was made in a sweatshop, the flowers were grown with toxic pesticides, and bought from a company owned by a racist sexist billionaire, etc.) It's not the Bad Place that's causing the problem, it's the system that's wrong.
Michael contacts Judge Gen, and the Jeff the Doorman arrives and opens a portal, through which Michael and all the others go off to see the Judge.
- Kristen Bell as Eleanor Shellstrop
- William Jackson Harper as Chidi Anagonye
- Jameela Jamil as Tahani Al-Jamil
- D'Arcy Carden as Janet
- Manny Jacinto as Jason Mendoza
- and Ted Danson as Michael
- The original title of this episode was Four Oreos, referencing how far away they were from The Good Place, but it was changed to the current title The Book of Dougs.