Hortense is a one-off character in The Good Place.
Hortense works at Cowboy Skyscraper Buffet, an American-themed restaurant in Sydney, Australia, as head of house. She greeted Trevor, Eleanor, Chidi, Tahani, and Jason with an faux American accent. She informed them that although the Florida table was taken, they could purchase the Manifest Destiny package for $30, which would allow them to take any table by force. When they declined, she handed them a gun and said it would go off when their table was ready.
Hortense was played by Antoinette Iesue.